Refund Policy

Last Updated: April 17, 2025

1. Overview

This Refund Policy outlines the terms and conditions under which Learnrithm AI ("we," "our," or "us") processes refund requests for our subscription services. By purchasing a subscription, you agree to these refund terms.

2. Refund Eligibility

2.1 Time-Based Eligibility

  • Refund requests must be submitted within 3 days of the initial subscription purchase
  • No refunds will be issued for requests made after the 3-day period
  • The 3-day period begins from the date and time of successful payment

2.2 Usage-Based Eligibility

  • Refunds will not be issued if the service has been used during the 3-day period
  • Usage is defined as:
    • Accessing any premium features
    • Generating any AI content
    • Creating or modifying any courses
    • Using any paid features
    • Downloading any content
    • Accessing the platform after initial login

2.3 Non-Refundable Items

  • Partial refunds for unused portions of subscriptions
  • Refunds for subscription upgrades
  • Refunds for add-on services
  • Refunds for promotional or discounted subscriptions
  • Refunds for gift subscriptions

3. Refund Process

3.1 How to Request a Refund

  1. Contact our support team at support@learnrithm.com
  2. Provide the following information:
    • Account email address
    • Order/Subscription ID
    • Date of purchase
    • Reason for refund request
    • Payment method used

3.2 Refund Review Process

  1. All refund requests are reviewed within 24-48 business hours
  2. We verify:
    • Purchase date
    • Usage history
    • Payment status
    • Account activity

3.3 Refund Approval Criteria

Refunds will only be approved if:

  • Request is made within 3 days of purchase
  • No service usage is detected
  • Payment is verified and valid
  • Account is in good standing

3.4 Refund Denial Conditions

Learnrithm AI reserves the right to deny refund requests under the following conditions:

  • Request is made after the 3-day eligibility period
  • Significant usage of the service has occurred
  • Account has violated our Terms of Service
  • User has provided false or misleading information in their refund request, including but not limited to:
    • Making false claims about payment amounts (e.g., claiming they were charged a higher amount when the actual charge was the normal subscription fee)
    • Misrepresenting the services received
    • Falsifying documentation or evidence
  • The subscription was already refunded previously

Important Note: If we determine that a user has deliberately provided false information about payment amounts or other material facts in a refund request in an attempt to manipulate the refund process, Learnrithm AI reserves the right to permanently deny the refund request regardless of other eligibility factors. We maintain detailed records of all transactions and will verify all claims against our payment processing records.

4. Payment Processing

4.1 Refund Method

  • Refunds will be issued to the original payment method
  • Processing time varies by payment provider:
    • Credit/Debit Cards: 5-10 business days
    • PayPal: 3-5 business days
    • Bank Transfers: 7-14 business days

4.2 Currency and Exchange Rates

  • Refunds will be issued in the original currency
  • Exchange rates are determined by your payment provider
  • We are not responsible for exchange rate fluctuations

5. Special Circumstances

5.1 Technical Issues

  • Refunds may be considered for significant technical issues
  • Must be reported within 24 hours of purchase
  • Must provide detailed documentation of the issue
  • Must demonstrate that the issue prevented service use

5.2 Billing Errors

  • Refunds will be issued for billing errors
  • Must be reported within 7 days of the error
  • Must provide proof of the error
  • Will be reviewed on a case-by-case basis

6. Cancellation vs. Refund

6.1 Subscription Cancellation

  • You may cancel your subscription at any time
  • Cancellation does not guarantee a refund
  • Service access continues until the end of the billing period
  • No prorated refunds for cancellations

6.2 Automatic Renewal

  • Subscriptions automatically renew
  • Cancellation must be done before renewal
  • No refunds for automatic renewals
  • No refunds for unused portions of renewed subscriptions

7. Legal Compliance

7.1 Consumer Protection Laws

This policy complies with:

  • Nigerian Consumer Protection Laws
  • International E-commerce Regulations
  • Digital Service Regulations

7.2 International Considerations

  • Different regions may have additional rights
  • Local laws take precedence where applicable
  • International customers should check local regulations

8. Policy Updates

  • We reserve the right to modify this policy
  • Changes will be posted on our website
  • Continued use after changes constitutes acceptance
  • Previous versions remain archived

9. Contact Information

For refund requests or questions about this policy:

  • Email: support@learnrithm.com
  • Support Hours: Monday-Friday, 9:00 AM - 5:00 PM (WAT)
  • Response Time: Within 24-48 business hours

10. Dispute Resolution

10.1 Internal Resolution

  1. Submit detailed complaint to support
  2. Allow 5 business days for response
  3. Provide all requested documentation
  4. Follow dispute resolution process

10.2 External Resolution

If internal resolution fails:

  • Contact relevant consumer protection agency
  • File complaint with payment provider
  • Seek legal counsel if necessary

11. Documentation Requirements

To process a refund request, you must provide:

  1. Valid proof of purchase
  2. Account information
  3. Payment details
  4. Reason for refund
  5. Any supporting documentation

12. Exceptions

We reserve the right to:

  • Deny refund requests that don't meet criteria
  • Modify refund decisions based on circumstances
  • Handle exceptional cases individually
  • Update this policy as needed

By purchasing a subscription, you acknowledge that you have read, understood, and agree to this Refund Policy. This policy is legally binding and constitutes part of our Terms of Service.

© 2025 Learnrithm AI. All rights reserved.

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