Refund Policy

Last Updated: April 6, 2025

1. Overview

This Refund Policy outlines the terms and conditions under which Learnrithm AI ("we," "our," or "us") processes refund requests for our subscription services. By purchasing a subscription, you agree to these refund terms.

2. Refund Eligibility

2.1 Time-Based Eligibility

  • Refund requests must be submitted within 3 days of the initial subscription purchase
  • No refunds will be issued for requests made after the 3-day period
  • The 3-day period begins from the date and time of successful payment

2.2 Usage-Based Eligibility

  • Refunds will not be issued if the service has been used during the 3-day period
  • Usage is defined as:
    • Accessing any premium features
    • Generating any AI content
    • Creating or modifying any courses
    • Using any paid features
    • Downloading any content
    • Accessing the platform after initial login

2.3 Non-Refundable Items

  • Partial refunds for unused portions of subscriptions
  • Refunds for subscription upgrades
  • Refunds for add-on services
  • Refunds for promotional or discounted subscriptions
  • Refunds for gift subscriptions

3. Refund Process

3.1 How to Request a Refund

  1. Contact our support team at support@learnrithm.com
  2. Provide the following information:
    • Account email address
    • Order/Subscription ID
    • Date of purchase
    • Reason for refund request
    • Payment method used

3.2 Refund Review Process

  1. All refund requests are reviewed within 24-48 business hours
  2. We verify:
    • Purchase date
    • Usage history
    • Payment status
    • Account activity

3.3 Refund Approval Criteria

Refunds will only be approved if:

  • Request is made within 3 days of purchase
  • No service usage is detected
  • Payment is verified and valid
  • Account is in good standing

4. Payment Processing

4.1 Refund Method

  • Refunds will be issued to the original payment method
  • Processing time varies by payment provider:
    • Credit/Debit Cards: 5-10 business days
    • PayPal: 3-5 business days
    • Bank Transfers: 7-14 business days

4.2 Currency and Exchange Rates

  • Refunds will be issued in the original currency
  • Exchange rates are determined by your payment provider
  • We are not responsible for exchange rate fluctuations

5. Special Circumstances

5.1 Technical Issues

  • Refunds may be considered for significant technical issues
  • Must be reported within 24 hours of purchase
  • Must provide detailed documentation of the issue
  • Must demonstrate that the issue prevented service use

5.2 Billing Errors

  • Refunds will be issued for billing errors
  • Must be reported within 7 days of the error
  • Must provide proof of the error
  • Will be reviewed on a case-by-case basis

6. Cancellation vs. Refund

6.1 Subscription Cancellation

  • You may cancel your subscription at any time
  • Cancellation does not guarantee a refund
  • Service access continues until the end of the billing period
  • No prorated refunds for cancellations

6.2 Automatic Renewal

  • Subscriptions automatically renew
  • Cancellation must be done before renewal
  • No refunds for automatic renewals
  • No refunds for unused portions of renewed subscriptions

7. Legal Compliance

7.1 Consumer Protection Laws

This policy complies with:

  • Nigerian Consumer Protection Laws
  • International E-commerce Regulations
  • Digital Service Regulations

7.2 International Considerations

  • Different regions may have additional rights
  • Local laws take precedence where applicable
  • International customers should check local regulations

8. Policy Updates

  • We reserve the right to modify this policy
  • Changes will be posted on our website
  • Continued use after changes constitutes acceptance
  • Previous versions remain archived

9. Contact Information

For refund requests or questions about this policy:

  • Email: support@learnrithm.com
  • Support Hours: Monday-Friday, 9:00 AM - 5:00 PM (WAT)
  • Response Time: Within 24-48 business hours

10. Dispute Resolution

10.1 Internal Resolution

  1. Submit detailed complaint to support
  2. Allow 5 business days for response
  3. Provide all requested documentation
  4. Follow dispute resolution process

10.2 External Resolution

If internal resolution fails:

  • Contact relevant consumer protection agency
  • File complaint with payment provider
  • Seek legal counsel if necessary

11. Documentation Requirements

To process a refund request, you must provide:

  1. Valid proof of purchase
  2. Account information
  3. Payment details
  4. Reason for refund
  5. Any supporting documentation

12. Exceptions

We reserve the right to:

  • Deny refund requests that don't meet criteria
  • Modify refund decisions based on circumstances
  • Handle exceptional cases individually
  • Update this policy as needed

By purchasing a subscription, you acknowledge that you have read, understood, and agree to this Refund Policy. This policy is legally binding and constitutes part of our Terms of Service.

© 2025 Learnrithm AI. All rights reserved.

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